CUSTOM COLORS: We can change the colors in most of our handpainted designs. Select a Ralph Lauren, Laura Ashley or Benjamin Moore paint color by name, or send us a color swatch. We'll let you know what we have in stock - we carry about 65 paint colors and can often cross-reference similar paint colors from different manufacturers. If you need an exact match and we don't have one in stock, the surcharge for a custom mixed paint is just $10. We cannot use online or emailed pictures for color matching, the shades vary too much with monitor settings. Our LAURA'S THEME design is a favorite for color substitutions as it looks good in almost any compatible 3 or 4 color scheme. If you want a simple, one- or two-color accent piece, just ask. It's easy. DESIGN CHANGES: If you'd simply like to re-arrange our design a bit, we can change which colors dominate and which are accents within a design. For example, Petits Choux rocking chairs usually have bright pink for the flowers and the main accent color, but we can use the leaf green or the background yellow for the arms, legs and rockers, resulting in a much softer look. We can add a color to a floral design, change the background color, or omit elements to tone down a high-contrast design. Companion patterns? We'll be happy to paint two different designs in the same color scheme. If you can imagine it, we can probably do it. CUSTOM DESIGNS: We are open to custom design requests but note we will not duplicate copyrighted designs - whether Disney characters, sports mascots or work done by other studios. SPECIAL ORDER ITEMS: Contact us if you are looking for a special piece not shown on our website. Please note we are not offering oversized pieces that require freight shipment (larger beds, armoires, etc.) at this time. HOW TO ORDER: Design changes and color substitutions should be noted in the COMMENTS box on our order form, please also note if you are sending color or fabric samples for matching. If more detailed instructions are needed or you want to discuss design options, we can do that via email, phone or mail. If you are sending color swatches be sure to reference your order number and include any special painting instructons in that correspondance. CONFIRMATION: Yahoo runs our website and processes our orders before sending them to us. New orders automatically receive their standard order confirmation message. We send a separate email confirming the details of customized orders. We will also send confirmation of additional painting instructions or changes, and will let you know if we have any questions or suggestions. Please let us know if you do not receive a confirmation message - Whimsy Woods cannot be responsible for email glitches or address errors. COST: We keep about 65 paint colors in stock and there is no extra charge for color substitutions using in-stock paint colors. If we do not have a color you need, there is a one-time fee of $10 for custom mixed paints. That's about the cost of a quart of paint, and we'll keep your custom color in stock for at least a year. Custom design work will only incur a surcharge if the changes require more labor or time than we normally spend on a particular item. |
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